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FAQ

Frequently Asked Questions
Q:
Do you stock brand-name tablets?
A:

Yes, we offer both brand-name and generic tablets.

Q:
What does “generic” mean?
A:
Generic medicines are made and sold without patent protection. A generic contains the same active ingredients as the brand-name tablet and is identified by its chemical name rather than its brand name. Generic medicines are produced by a certified manufacturer, but not by the original drug maker. Generic medicines can be supplied once the patent on the brand-name equivalent expires. After the original medicine’s patent runs out, any pharmaceutical company can gain the right to manufacture it and purchase the chemical formula.
Q:
Why are generic medicines cheaper than branded ones?
A:
Compared with generic medicines, much of the cost for brand-name products comes from research, development, and promotion. Makers of generic medicines do not need to spend on research and development or advertising and marketing. They only need to obtain the chemical formula to produce the generic version. That’s how you can get top-quality medicines at a fair price!
Q:
How good are generic medicines?
A:
Generic medicines are just as good as their brand-name equivalents, even if they look different in shape or colour. They contain the same active ingredients, in the same amount, and are absorbed into the bloodstream at the same rate.
Q:
Are the generic tablets sold here FDA approved?
A:
All generic tablets are produced by FDA-approved companies.
Q:
What’s the difference between Soft and Regular medicine?
A:

Drug Name: Viagra, Dosage: 50mg, 100mg, Time before it starts to act: 1 hour, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 3-4 hours

 

Drug Name: Viagra Soft, Dosage: 50mg, 100mg, Time before it starts to act: 15 - 20 minutes, How to take: put under the tongue till it dissolves, Fatty food/alcohol: yes, Effect lasts: 6 hours

 

Drug Name : Viagra Professional, Dosage: 100mg, Time before it starts to act: 30 min, How to take: take with a glass of water, Fatty food/alcohol: yes, Effect lasts: 4 hours

 

Drug Name: Viagra Super Active, Dosage: 100mg, Time before it starts to act: 10 min, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 9 hours

 

Drug Name: Cialis, Dosage: 20mg, Time before it starts to act: 30 minutes, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 36 hours  

 

Drug Name: Cialis Soft, Dosage: 20mg, Time before it starts to act: 15 - 20 minutes, How to take: put under the tongue till it dissolves, Fatty food/alcohol: yes, Effect lasts: 24 - 36 hours

 

Drug Name: Cialis Super Active, Dosage: 20mg, Time before it starts to act: 5 - 7 min, How to take: take with a glass of water, Fatty food/alcohol: yes, Effect lasts: 50 - 55 hours

 

Drug Name: Levitra, Dosage: 20mg, Time before it starts to act: 10 minutes - 1 hour, How to take: take with a glass of water, Fatty food/alcohol: no, Effect lasts: 12 hours

Q:
Is there any difference between 50mg and 100mg ED tablets? What should I start with?
A:
We recommend starting with 25mg, as you can split your tablets and save money that way. You should never begin with a higher dose; increase gradually to see what suits you best. For example, the usual dose for Viagra is 25mg, while Cialis and Levitra are usually 20mg. The dose your doctor prescribes will depend on your age and weight, so please speak with your doctor before placing an order.
Q:
Do you need a prescription before buying from your site?
A:
Please note that we do not ask for a prescription for any item you can order on our site, but we strongly advise speaking with your doctor before ordering anything from us.
Q:
What are your shipping rates?
A:
Shipping costs can differ based on the delivery option you select, the destination country, and the products in your order. To see the shipping charge, add the items you want to your cart and continue to checkout.
Q:
Do you deliver overseas?
A:
We deliver to most countries around the world. Please get in touch with our Customer Service team or review the order form to see which delivery options are available for your area.
Q:
How are orders dispatched?
A:
We know your privacy and anonymity matter when you order online with us. That’s why we send orders in plain, discreet packaging with no details about the contents shown on the outside.
Q:
What happens if the parcel is damaged or something is missing?
A:
In this situation, please contact our support team and let us know about the issue. We will either resend the parcel or refund your payment. See our Delivery Guarantee for more details. Please note that if your order contains 100 pills or more, it may be shipped in multiple parcels.
Q:
Can my order be held up at customs?
A:
If that occurs, you’ll be notified separately. The recipient may be asked to attend and give permission for the parcel to be inspected. After that, you should receive your products. If you have any trouble receiving your order, please contact us and we’ll do our best to sort it out.
Q:
What amount will I need to pay if you resend the product?
A:
We will resend the product at no cost. There will be no extra charges.
Q:
Why haven’t I received my order yet?
A:
You can use your delivery tracking code to check the current status if you chose express delivery. If you selected standard airmail, delivery can take up to 30 days. If the parcel still hasn’t arrived by then, please contact your local post office. If they confirm it has not been delivered, we will resend the order FREE of charge. However, if the original order later arrives after the replacement has been sent, we rely on your honesty to let us know as soon as possible. We always aim to resolve issues fairly and reasonably.
Q:
Which shipping methods do you provide?
A:

Trackable Courier Service takes 10–21 days. Parcels sent with this service can be tracked using the tracking number and may take up to 30 days to arrive.

Q:
What if the order doesn’t arrive within the delivery window?
A:
If the order doesn’t arrive within the delivery window, we guarantee to resend the product free of charge or refund your money.
Q:
How do I place an order?
A:
To place an order, select the product you want to purchase by clicking the "Buy now" button. Next, choose the number of pills you’d like to order, then click "Checkout". Complete all required order details, double-check every field and the pill quantity, and then press the "Submit transaction" button. If your order is accepted, you’ll see a confirmation on screen and an order confirmation email will be sent automatically to the email address you provided.
Q:
When will my credit card be charged?
A:
Once you complete the form on the checkout page and click "Submit", the details are sent to our processing centre for verification and your credit card is charged. After the payment is approved, your order is confirmed and sent for processing.
Q:
Can I cancel my order and get a refund to my card?
A:
Please see our Refund and Order Cancellation Policies.
Q:
How can I see the status of my order?
A:
Order tracking depends on the country the order is being shipped to. We offer 2 ways to check it: • contact our support team (Contact Us) • view the status on the website using the Order Status option
Q:
What if I can’t find the answer to my question here?
A:
Please get in touch with our customer support team at any time and we’ll be happy to help with your questions.
Q:
Which payment methods do you accept?
A:
We accept credit cards including Visa, MasterCard, AMEX, JCB, Diners Club, Discover, and E-Checks.
Q:
Do you offer a money-back guarantee?
A:
If the product is not delivered, we guarantee a full refund.
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